Below you can find an automatic translation from the italian version. This is provided only to help our users, but you should always refer to the Italian version available at /legal/terms/.
TERMS AND CONDITIONS
Last updated: 2025/02/17
Please read the following conditions carefully before using our service
DOCUMENT CONTENT AND DEFINITIONS
This document describes and defines the rules for the use of the Ippocra.com website and the related services offered by Ippocra S.R.L. through the same, as well as the rights and obligations of Ippocra S.R.L. (“Company”) and the users (“Users”).
In this document, the following definitions refer to:
- “Site” refers to the platform hosted at https://www.ippocra.com, any subdomain, and any other platform, website, or mobile application managed and provided by us to the User;
- “User or “End User**”, depending on the case, refers to a private User, a Professional, a healthcare facility, or a Visitor;
- “Visitor” refers to any individual who accesses the site but does not register or have an account and does not use the Services;
- “Private User” refers to any natural and/or legal person who registers or uses the Site or the App to manage and store their own health reports or other health documentation for themselves or the members of their plan;
- “Services” refers to the utilities and/or functionalities that the Company provides through the Site to Users;
- “Professional” refers to any self-employed doctor or other private healthcare professional who uses the services;
- “Healthcare Facility” refers to any medical, laboratory, and/or any healthcare facility, public or private, that uses the services;
- “Beneficiary” refers to the third person in the family unit on behalf of whom the End User may create an account (usually a minor under guardianship or parental authority, an elderly person under the End User’s care, a relative, etc.) or use our paid storage plans to enter data for the same individuals in addition to their own.
The use of our site in any manner and mode, and through any tool and/or device, is governed by the following terms and conditions of service. By accessing and continuing to browse the site and using our services, the User declares that they understand and accept these terms and conditions. If the User does not accept these terms and conditions, they must immediately exit the site without using the services.
SECTION II - Terms and conditions applicable based on the usage modes and purposes of our site
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Who we are
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Requirements for using the site
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Other conditions applicable to the User
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Access to the Site and Services
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What to do with our Site
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Content rules and illegal content
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Contacts
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Intellectual property
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Advertising
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Confidentiality
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User security
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Violation of terms and measures against abuse
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Content uploading
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Changes to service terms
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Applicable law, jurisdiction, and dispute resolution
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SECTION II – Terms and conditions applicable based on the mode and purpose of using the Site.
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Services and conditions applicable to consumers
- Services and conditions applicable to Professionals
SECTION I - Terms and conditions applicable to all users
- Who we are
This Site is managed by IPPOCRA SRL, tax code and VAT number 03010040420, with headquarters in Ancona, Via Podgora 47.
- Requirements for using the site
To use our Services, you must be at least 16 (sixteen) years old. For Professionals, it is required to maintain membership in the professional register or any other mandatory registry for practicing the profession. For Healthcare Facilities, all the required authorizing documentation as per national and regional regulations is needed to operate.
- Other conditions applicable to the User
In addition to the service conditions, there are further conditions applicable to Users/individuals and/or visitors of the Site, as outlined in the following document, which should be carefully read:
- Privacy policy and cookie usage notice, which provides complete information about the purposes and methods of processing personal data, the purposes for which the data is processed, the processing methods, potential data sharing, and the rights of the concerned parties. We also explain that any data sharing and/or exchange with healthcare facilities and/or Professionals will be subject to the processing methods and privacy policies in use by the specific facility and/or Professional, whom you should directly contact for details on data usage and protection measures.
- Access to the site and Services
When using the Company’s Services, correct and complete information must be provided, and account creation will be required. It is prohibited to create false profiles or provide false information when creating an account or using the Services, or using information that the user is not authorized to use. The User is obligated to provide complete data and refrain from providing false, misleading information, or data they do not have the right to use. It is also recommended to only handle data that is lawfully owned, which pertains to their own person or third parties, with their consent. It is reminded that the use of any data and/or information entered, stored, or shared by the User and/or the Professional will be solely the responsibility of the User.
The Company reserves the right to verify the identity of the Service user and/or the provided information and temporarily or permanently suspend access to the created account and/or the ability to use the Services if false, misleading information or unauthorized data usage is detected.
By creating an account or using the Services, the User agrees to these terms of service. If the User does not agree with the terms of service, they may not use the related Services.
To ensure account security, a secure password must be set when creating the account. It is recommended to use a password different from those used on other sites. The User agrees to keep account data and passwords (and any other access credentials) strictly confidential and will be solely responsible for their security and confidentiality. If at any time the User suspects that the confidentiality has been compromised, they are advised to change the password or contact the Company for further instructions and/or clarifications.
- What to do with our Site
By using the Site, the User agrees not to:
- violate these terms of service, our applicable policies, or any applicable and current laws or regulations;
- use the Site fraudulently or for fraudulent or misleading purposes (including, but not limited to, performing or encouraging others to perform, directly or indirectly);
- publish content that goes against our content rules (including illegal content), as outlined below;
- engage in misconduct that damages the reputation of the Company or third parties (for example, through defamatory, inappropriate, threatening, hateful, abusive, or any other such behavior);
- engage in misconduct that harms the physical or moral integrity, life, safety, or reputation of another person, or causes psychological harm to another person;
- use the Site in a way that damages, disables, or otherwise compromises the regular functioning and/or security of our Services (for example, by installing viruses, malware, or other harmful material, or using our Services for purposes other than those intended);
- copy, access, adapt, modify, reproduce, disassemble, decompile, decode, or extract the source code or any software code relating to any component of the Site;
- hinder access for other Users by using it excessively or inappropriately (e.g., participating in Denial of Service attacks);
- attempt to gain unauthorized access to any account, data, or computer system or network of the User, by any means or methods.
- Content rules and illegal content
The following provisions apply to content allowed on the Site, especially regarding the publication of illegal or non-compliant content.
The following are not allowed:
- criminal, violent, pornographic, threatening, defamatory, racist, xenophobic, homophobic, aggressive, harassing content, or content promoting or encouraging self-harm or harm to others, or any other content that is offensive in any way;
- sexual or indecent content;
- content that violates the law or public order;
- false, misleading, and/or deceptive content, including content that misrepresents the identity of the User;
- content that violates the rights of third parties, both individuals and legal entities, including intellectual property rights and the right to privacy;
- content that supports or encourages illegal, dangerous, or harmful activities;
- any other content that, at the sole discretion of the Company, is obscene, indecent, or potentially harmful to the reputation of the Company or third parties;
If the User believes that any content on the Site is illegal, they are invited to report it by contacting the provided addresses in the contact section. Illegal content refers to anything not compliant with the laws of the European Union or its Member States.
- Contacts
In case of doubts or complaints, the Company can be contacted at the provided contact details. For Users, the email info@ippocra.com is available.
For official communications, the PEC (certified email) is available: ippocra@pec.it
For the exercise of rights related to personal data protection laws, the highlighted channel in the privacy policy (create linking link) in the appropriate section is available.
- Intellectual Property
Unless otherwise stated, the Company is the owner or licensee of all intellectual property rights, including but not limited to: copyright and related rights, trademarks, trade names, domain name usage rights, image rights, goodwill, and the right to sue for abusive naming and unfair competition, design rights, look and feel rights, software rights, and software codes, database rights, topography rights, rights to the use and confidentiality of information (including know-how and trade secrets), and any other intellectual property rights, whether registered or unregistered, including applications or the right to request renewals or extensions of such rights and the rights to claim priority for such rights, on the Site and its contents; on the features and materials published therein (collectively “IP Rights”). All IP Rights are protected by intellectual property laws and treaties applicable worldwide.
The User acknowledges that all IP Rights and all documents and materials containing them belong to the Company (or third parties who have licensed them to the Company) to the maximum extent permitted by law. Unless there is written permission from the Company, the User is prohibited from: reproducing, copying, modifying, publishing, downloading, extracting, reorganizing, adapting, uploading, posting, transmitting, reselling, assigning, sublicensing, distributing in any way, or creating derivative works from the IP Rights; attempting to access or copy or decompile the source codes of the Site, or attempting to incorporate such source codes into another website, platform, codebase, or software; using the Site for purposes other than receiving Services or conducting penetration testing, denial-of-service attacks, hacking, intrusions, or similar interruptions on the Site.
The User is obliged to indemnify the Company for any economic damage, loss, cost, and/or expense, including legal fees, caused by the User’s conduct.
- Advertising
Advertisements may appear on the Site. In such cases, it will be noted that the content constitutes advertising, and the advertiser will be identified. The Company never shares health data with third parties for advertising purposes, nor are advertisements based on the health profiling of the User or other special categories of data permitted.
- Confidentiality
The User may share confidential information with the Company when using the Site. The User must exercise the utmost caution and take all appropriate measures to protect the confidential information from unauthorized third-party access. The company adopts the measures described in the privacy policy in use. Confidential information may be communicated to the competent authorities only when permitted and expressly required by applicable laws.
- User Safety
If, during the use of the Site or the Services offered, the User believes there is a danger to their or others’ physical safety, they must immediately contact the Company using the provided contact details to make a specific report. The matter will be analyzed with the utmost priority, and the necessary measures will be adopted.
- Violation of Terms and Measures Against Abuse
In the event of a violation by the User of the provisions set forth in this document or if the User engages in severely improper behavior, or upon request from the authorities, the Company may adopt the following measures:
- temporarily suspend or permanently close the User’s account or inhibit access to the Site, depending on the severity of the behavior and/or violation determined;
- reduce Services or limit their use;
- terminate any contractual relationship with the User;
- refuse to publish, disable, remove, or downgrade content published or written by a User;
- share information with authorities if necessary;
For the application of this provision, the following behaviors, by way of example and not exhaustive, may justify the adoption of the above measures:
- using the Site for fraudulent or deceptive purposes;
- engaging in inappropriate behavior with other Users, Professionals, and/or third parties;
- providing false or misleading information when creating the account or using the Site. In the case of Professionals, they must provide truthful and correct information regarding their qualifications and/or professional registration;
- failing to provide correct and complete information when asked to verify the User’s identity.
Providing illegal content or sending obviously unfounded notices or complaints constitutes a violation of the service conditions. The Company may warn the User of suspected misuse of the Service and may suspend the account if the conduct continues. If the User continues to misuse the Site and the Services offered, the Company reserves the right to close the account.
- Uploading Content
Private Users may create an account on behalf of a third party (usually a minor under guardianship or parental responsibility, or an elderly person under the care of the final User, a relative, etc.) or use paid storage plans to also store data of the same persons (“Beneficiaries”) in addition to their own.
This can occur provided that the private user has been previously and expressly authorized by the Beneficiary, or is legally authorized to act on behalf of the Beneficiary.
In these cases, the private User may create an account or store data in the plan linked to their account only if they have a valid title to transmit the Beneficiary’s personal data to the Company, professionals, and healthcare structures, and they agree to provide accurate, correct, complete, and truthful information about the Beneficiary.
If data from family members or other individuals in the User’s household is uploaded, consent is deemed extended and granted for processing of these data, related to individuals whom the User declares to have informed about the content of this policy and for whom the User under their responsibility declares to have obtained all necessary consent for the processing of their data.
By providing the Beneficiary’s personal data, the private User declares they are legally authorized or expressly authorized by the Beneficiary to manage, store, receive, or transmit their data, including health data, on their behalf.
If the private User, for any reason, loses the title under which they are responsible for the Beneficiary’s data, they must immediately delete the Beneficiary’s account or remove their data from their account and plan. If the Beneficiary themselves decides to exercise their rights to deletion, rectification, withdrawal of consent, or wishes to transfer their data to a new personal account, the Company must be contacted.
- Changes to Service Terms
If significant changes are made to these terms of service, the Company will publish the updated terms on the Site. Users are encouraged to periodically check and read the most recent version of the service terms. The use of the Site signifies acceptance of the service terms by the User, Professional, or any other user.
- Applicable Law, Jurisdiction, and Dispute Resolution
These terms of service and any dispute arising out of or related to them will be governed by Italian law.
Any dispute arising out of or related to these terms of service will be subject to the exclusive jurisdiction of the Court of Ancona.
SECTION II – Terms and Conditions Applicable Based on the Mode and Purpose of Use of the Site.
- Services and Conditions Applicable to Consumers
The services offered to Users are as follows:
- Account Creation. The private User can create an account for themselves or on behalf of a third person (usually a minor under guardianship or parental responsibility, or an elderly person under the care of the final User, a relative, etc.) or use paid storage plans to also store the data of the same persons (“Beneficiaries”) in addition to their own. The User agrees to provide truthful, correct, and complete information about the identity of the family member and/or Beneficiary.
- Document Storage. The User is allowed to save in their account all the information and documents they may find useful to store in digital format (e.g., previous diagnoses or clinical episodes, existing health conditions, allergies, family background, previous medical advice received, exam results, medical episode history, and/or planned visits, and/or other health-related information), both for themselves and other Beneficiaries, and share them with Professionals and/or healthcare structures appointed by the User. This information is protected by appropriate measures to prevent unauthorized third-party access. For more information, refer to the privacy policy.
If the User uses the services not only for themselves but also for other Beneficiaries, they declare and guarantee that they are authorized by law or have been expressly authorized by the family member to: (i) use the personal data and register them on the Site; (ii) transmit and/or receive information and data related to the family member from the Professionals; (iii) send messages and/or make requests; and (iv) send messages, requests, health documents and receive related responses from the Professionals and/or Healthcare structures for the benefit of the family member or the person for whom the account is being used.
The User is aware and understands that the confirmations above are absolutely necessary to allow the Company to create an account or enable the use of services for other Beneficiaries. Furthermore, the User agrees to indemnify and hold harmless the Company and Professionals from any damage, loss, cost, or liability, direct or indirect, arising from the violation of these terms of service or the User’s failure to validly represent the family member they claim to act on behalf of.
- Consultation and/or Document Transmission. The User can consult the documents by receiving from another User or from Professionals and/or healthcare structures a ippolink to access the document. The link has a limited and predefined duration. Similarly, the User can transmit their own documents or documents and/or files uploaded for themselves or other Beneficiaries (e.g., family doctor, Professionals and/or healthcare structures) by creating a private link with a limited expiration, predefined duration, and selected by the user when creating the link.
- Subscription Plans.
Several subscription plans are available to the User. More information is available on the site https://ippocra.com. See the pricing page for all related information.
- Services and Conditions Applicable to Professionals and/or Healthcare Structures
- Account Creation. The Professional or Healthcare Structure can create an account for themselves. The User agrees to provide truthful, correct, and complete information about their identity, name, titles, and qualifications.
- Document Storage. The Professional and/or Healthcare Structure is allowed to store all the information and documents they decide to keep in digital format in their account. These are protected by measures to prevent unauthorized access by third parties. For more information, refer to the privacy policy.
The Professional and/or Healthcare Structure agrees to indemnify and hold harmless the Company from any damage, loss, cost, or liability, direct or indirect, arising from a violation of the service terms.
- Consultation and/or Document Transmission. The User can consult the documents by receiving from another User or Professionals and/or healthcare structures a ippolink to access the document. The link has a limited and predefined duration. Similarly, the User can transmit their own documents or documents and/or files uploaded for themselves or other Beneficiaries (e.g., family doctor, Professionals and/or healthcare structures) by creating a private link with a limited expiration, predefined duration, and selected by the user when creating the link.
- Subscription Plans.
The Professional and/or Healthcare Structure has a subscription plan available. More information is available on the site https://ippocra.com. See the pricing page for all related information.